Terms & conditions

Re:Claim Health is the trading name for Hovenmaya Pty Ltd (referred to in these Terms & Conditions as Re:Claim Health).

+ Information Re:Claim Health gathers & tracks

Re:Claim Health gathers two types of information about users:

  1. Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive further information about our products or services. Under no circumstances does Re:Claim Health divulge any information about an individual user to a third party.
  2. Information Re:Claim Health gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers’ needs. Under no circumstances does Re:Claim Health divulge any information about an individual user to a third party.

+ Re:Claim Health gathers user information in the following processes

We offer the following free services, which require some type of voluntary submission of personal information by users:

  1. “Get a Quote” submission

Our users can choose to enter their details to receive further information relating to getting pricing on our products or services. The information gathered from this form is used for identifying users’ needs and to provide contact information for further communication about our products and services as specifically requested.

  1. “Contact Us” form submission

Our users can choose to request further information or ask questions directly from our online inquiry form. The information gathered from users will be used to make contact with these clients to provide answers to their questions and not for any other purpose.

+ Children

Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent. 

+ Usage tracking

Re:Claim Health tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. Re:Claim Health does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser).

We use tracking information to determine which areas of our site’s users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

+ Cookies

We may place a text file called a “cookie” in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Re:Claim Health uses cookies to track user traffic patterns (as described above).

You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, polling, and surveys.

+ Use of information

Re:Claim Health uses any information voluntarily given by our users to enhance their experience in our network of sites, make contact via phone or email to provide the information requested by users, provide interactive or personalised elements on the sites, or to better prepare future content based on the interests of our users.

As stated above, we use information that users voluntarily provide in order to send out personalised quotes or make contact with users who have questions or need further advice or information. Re:Claim Health never shares personal information with any third parties, including advertisers, sponsors or partners.

Because we don’t track the usage patterns of individual users, an advertiser or sponsor will never know that a specific user clicked their ad. We will not disclose any information about any individual user except to comply with applicable law or valid legal processes or to protect the personal safety of our users or the public. 

+ Sharing of information

Re:Claim Health uses the above-described information to tailor our content to suit your needs and provide information that has been requested by users. We will not share information about individual users with any third party, except to comply with applicable law or valid legal processes or to protect the personal safety of our users or the public.

+ Opt-out policy

We give users options wherever necessary and practical. Such choices include:

Opting not to participate in certain interactive areas, completely alleviates the need to gather any personally identifiable information from our users.

Contact via email or phone to request the deletion of any correspondence or personal information.

+ Your consent

By using this site, you consent to the collection and use of this information by Re:Claim Health. If we change our Terms & Conditions, we will post changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose this information. Our Privacy Policy is available HERE.

+ Disclaimer

The content of this website is general and is provided for information purposes only.  The material on this website is not and should not be regarded as advice, including legal or medical advice.  To the fullest extent permitted by law, Re:Claim Health does not give any express or implied warranties and makes no representations in relation to this website.  In particular, while reasonable care is taken in its preparation, Re:Claim Health does not guarantee or warrant the accuracy, reliability, completeness, or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so.  You should make and rely upon your own assessments and inquiries to verify the accuracy of the information provided.

In addition, to the fullest extent permitted by law, Re:Claim Health does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. Re:Claim Health accepts no liability arising from your access to this website.

+ Limitation of Liability

Subject to the provisions of consumer protection legislation that cannot be excluded, Re:Claim Health accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete, or misleading.  To the fullest extent permitted by law, Re:Claim Health will not be liable for any loss, damage, cost, or expense incurred in or arising by reason of any person relying on the information on this website.  Where conditions and warranties implied by law cannot be excluded, Re:Claim Health limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.

+ Copyright

All content on this website, including text, graphics, logos, photographs, audio and video clips, and data compilations is the property of Re:Claim Health or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Re:Claim Health and is protected by Australian and international copyright laws.

+ Trademarks

Re:Claim Health and all related graphics, photographs, logos, and product and service names are trademarks (both registered and unregistered) of Re:Claim Health.  These trademarks, logos, and other proprietary graphics may not be used in connection with any other product or service without Re:Claim Health’s express prior written consent.